Legal policies

Effective date: 31 July 2026

This page contains the Terms and Conditions, Privacy Policy, and Refund Policy and Digital Products Policy applicable to bellahedo.com.

These policies cover all ebooks, guides, workbooks, templates, bundles, bonus materials, Digital roses, digital purchases, website use and marketing email subscriptions offered by Bella Hedo.

Please read all sections carefully before making a purchase, sending Digital roses, subscribing to marketing emails or using the website.

By completing a purchase or sending Digital roses, you confirm that you have read and accepted the applicable Terms and Conditions, Refund Policy and Digital Products Policy, Privacy Policy and Disclaimer.

Terms and Conditions

Effective date: 31 July 2026

1. Seller

Legal name or registered business name: Patrycja Bela
Trading name: Bella Hedo
Email: hi@bellahedo.com
Website: bellahedo.com

“Seller,” “we,” “us” and “our” mean the seller identified above. “Customer,” “you” and “your” mean the purchaser or sender.

2. Scope

These Terms and Conditions apply to all ebooks, digital guides, workbooks, templates, checklists, bundles, bonus materials, Digital roses and other digital products or features offered through bellahedo.com.

The relevant product page, Privacy Policy, Refund Policy, Copyright Notice, Disclaimer and any product-specific terms form part of the agreement where applicable.

3. Digital products

All ebooks and related materials are digital unless expressly stated otherwise. No physical item will be shipped.

The contents, formats, price, currency, taxes and included bonuses are those displayed before checkout.

You are responsible for having a valid email address, internet access, sufficient storage and software capable of opening the stated file formats.

4. Digital roses

Digital roses are voluntary symbolic digital gifts sent as an expression of appreciation to Bella Hedo.

They do not include a physical product, service, prize, redeemable cash value, ownership interest or guaranteed response.

By sending Digital roses, you authorise immediate processing of the selected payment and acknowledge that the payment is final and non-refundable, except where mandatory law requires otherwise or an unauthorised, duplicate or incorrectly processed transaction occurred.

5. Orders and payment

Before ordering, you can review and correct your information.

By submitting an order, you confirm that the information is accurate, accept the policies presented at checkout and agree to pay the total shown.

The contract is concluded when payment is authorised and confirmation is sent. Payments are processed by the provider displayed at checkout. We do not store complete payment-card details.

We may reject or cancel an order because of failed payment, suspected fraud, breach of these terms or an obvious pricing or technical error.

Any payment collected for a cancelled order will be returned through the original payment method.

6. Immediate digital delivery

Digital products are supplied immediately after successful payment by email, download page, customer account or another method shown at checkout.

Where a statutory cancellation or withdrawal period applies, immediate delivery is provided after you:

  • Expressly request and consent to supply beginning before that period ends

  • Acknowledge that the applicable change-of-mind right is lost when supply begins, to the extent permitted by law

The product is treated as supplied when access is made available and confirmation is sent to the email address provided.

You are responsible for entering the correct email address, checking spam folders, downloading and securely storing the files and keeping links and access details private.

For access problems, email hi@bellahedo.com with your name, order number, purchase email and a description of the issue.

7. Withdrawal and refunds

Except where mandatory law requires otherwise, digital-product purchases are final and non-refundable after immediate supply begins with valid express consent and acknowledgement.

For customers in the EU, EEA and UK, the change-of-mind withdrawal or cancellation right is lost once supply begins where the legally required prior consent, acknowledgement and confirmation on a durable medium have been provided.

No refund is provided because you:

  • Changed your mind

  • Did not use or complete the product

  • Failed to read the description or requirements

  • Expected a different result

  • Lack compatible software despite disclosed requirements

  • Deleted or failed to store the files

  • Disagree with the author’s opinions or approach

This does not limit mandatory rights where the product was not supplied, is corrupted, incomplete, defective or materially different from its description.

The Refund Policy applies.

8. Personal-use licence

Each digital-product purchase grants one customer a limited, personal, non-exclusive and non-transferable licence for private, personal and educational use. The licence may be revoked if you breach these terms.

You may save the files on personal devices, print reasonable copies for yourself and privately complete relevant exercises with your partner.

You may not:

  • Share files, links, passwords or access credentials

  • Resell, rent, lend, sublicense or redistribute the product

  • Upload it to websites, social media, groups, shared drives, databases or platforms

  • Copy, publish, translate, adapt or reproduce substantial parts

  • Remove copyright notices, branding or authorship information

  • Present the content as your own

  • Use it with clients, students, members or employees

  • Include it in courses, coaching, counselling, workshops, memberships, publications or commercial products

  • Create or sell derivative materials

  • Use it for AI training, datasets, machine learning or automated content generation

Professional, group, organisational, educational or commercial use requires prior written permission and a separate licence.

9. Intellectual property

All copyright, trademarks, text, frameworks, exercises, scripts, checklists, assessments, designs, branding and bonus materials remain the property of Bella Hedo or the relevant rights holder.

Purchase transfers no copyright, ownership, resale, publication or commercial rights.

Unauthorised use may result in access being withdrawn and legal action.

10. Educational purpose

Products are provided for general educational, cultural, informational and personal-development purposes.

They are not psychological, medical, therapeutic, legal, financial or other professional advice and do not create a professional relationship.

No result is guaranteed. You remain responsible for your decisions, actions, relationships, boundaries, safety and use of the materials.

Products must not be used to diagnose, pressure, control or manipulate another person. Any separate Disclaimer also applies.

11. Privacy and marketing

Personal data is processed under the Privacy Policy.

Marketing emails are sent only where permitted by applicable law. Where consent is used, it is optional, separate from the purchase and may be withdrawn at any time.

12. Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from misuse of a product or reliance on it instead of professional advice.

Where liability may lawfully be limited, our total liability relating to a purchase will not exceed the amount paid for that purchase.

Nothing excludes fraud, intentional misconduct, liability that cannot lawfully be limited or mandatory consumer rights.

13. Third-party services

Payment, email, hosting, analytics and delivery may use third-party providers.

We are not responsible for temporary failures caused solely by systems outside our reasonable control, without limiting mandatory rights.

14. International customers and governing law

These terms apply worldwide and are governed by the laws of Poland, without removing mandatory consumer protections available in your country of residence.

Before formal proceedings, email hi@bellahedo.com so both parties can try to resolve the matter directly.

15. Changes and severability

The version accepted when you order applies to that purchase.

Later changes will not retroactively remove acquired rights unless required by law or agreed with you.

If any provision is invalid or unenforceable, the remaining provisions continue to apply.

16. Contact

Email: hi@bellahedo.com
Website: bellahedo.com

Privacy Policy

Effective date: 31 July 2026

This Privacy Policy explains how Bella Hedo collects, uses, stores and protects personal data when you visit bellahedo.com, purchase a product, send Digital roses, contact us or subscribe to marketing emails.

1. Data controller

Legal name or registered business name: Patrycja Bela
Trading name: Bella Hedo
Email: hi@bellahedo.com
Website: bellahedo.com

Bella Hedo is the controller of the personal data described in this Privacy Policy.

2. Personal data we collect

Depending on how you use the website, we may collect:

Contact information

  • Name

  • Email address

  • Country or region

  • Billing or correspondence address

  • Telephone number, if provided

Purchase and transaction information

  • Products purchased

  • Order number

  • Purchase date

  • Price, currency and payment status

  • Refund and complaint information

  • Digital roses selected

  • Digital roses payment amount and date

  • Messages submitted with Digital roses

  • Checkout consents and policy acknowledgements

Complete payment-card details are processed by the payment provider and are not normally stored by Bella Hedo.

Marketing information

  • Marketing consent

  • Subscription date and source

  • Email preferences

  • Email delivery, opens, clicks and engagement where permitted

  • Unsubscribe and objection records

Technical and usage information

  • IP address

  • Browser and device details

  • Operating system

  • Approximate location

  • Cookie identifiers

  • Website activity

  • Referral source

  • Security and access logs

Communications

  • Order notes

  • Customer-support messages

  • Enquiries

  • Complaints

  • Reviews or feedback submitted directly to us

Please do not include sensitive personal information in order notes, Digital roses messages or general correspondence unless strictly necessary.

3. How we collect data

We collect personal data:

  • Directly from you when you purchase, send Digital roses, subscribe, contact us or complete a form

  • Automatically through cookies, logs and similar technologies

  • From providers involved in payments, hosting, ecommerce, email, analytics, security and digital delivery

4. How and why we use data

Performance of a contract

We use data to:

  • Process payments and orders

  • Deliver digital products

  • Process Digital roses and accompanying messages

  • Send transactional and access emails

  • Provide customer support

  • Restore access and handle complaints

  • Enforce personal-use licences

Legal obligations

We may process and retain data to:

  • Maintain accounting and tax records

  • Document checkout consent and policy acceptance

  • Comply with consumer and record-keeping requirements

  • Respond to lawful requests

  • Prevent and investigate fraud

Legitimate interests

Where permitted and not overridden by your rights, we may process data to:

  • Operate and secure the website

  • Diagnose technical problems

  • Improve products and customer experience

  • Maintain business records

  • Establish or defend legal claims

  • Produce aggregated or non-identifying statistics

Consent

Where required, we rely on consent to:

  • Send marketing emails

  • Use non-essential analytics or advertising cookies

  • Personalise marketing

You may withdraw consent at any time. Withdrawal does not affect processing completed lawfully before withdrawal.

5. Marketing emails

At checkout or through another form, you may voluntarily subscribe to marketing emails from Bella Hedo.

Marketing emails may include:

  • New ebooks and products

  • Music and brand updates

  • Educational content

  • Special offers

  • Promotions, invitations and announcements

Marketing consent is optional, separate from the purchase and not required to complete an order or send Digital roses.

You may unsubscribe at any time by:

Unsubscribing does not stop necessary transactional emails concerning orders, access, security, complaints or legal notices.

We may retain minimal suppression information after you unsubscribe so that we can respect your request and avoid sending further marketing.

We do not sell your personal data for money.

Where applicable US state law treats certain advertising transfers as “sharing” or targeted advertising, you may exercise any applicable opt-out right through cookie settings or by contacting us.

6. Cookies

The website may use:

  • Necessary cookies for checkout, security and website operation

  • Preference cookies

  • Analytics cookies

  • Marketing or advertising cookies

Where required by law, optional cookies are used only after consent.

You may manage available choices through the cookie banner or browser settings. Disabling certain cookies may affect website functions.

7. Who receives your data

We may share necessary personal data with:

  • Website, ecommerce and hosting providers

  • Payment processors

  • Email marketing and transactional-email providers

  • Digital-product delivery providers

  • Cloud-storage and IT-security providers

  • Analytics and cookie-management providers

  • Accountants, lawyers and professional advisers

  • Authorities where disclosure is legally required

Providers may include Hostinger and the payment, email or analytics services identified at checkout, in cookie settings or in related service notices.

We may also disclose data where necessary to prevent fraud, enforce legal rights or respond to a lawful order.

8. International transfers

Some providers may process personal data outside your country, including outside the European Economic Area or the United Kingdom.

Where required, we rely on recognised safeguards such as:

  • Adequacy decisions

  • Standard contractual clauses

  • The UK International Data Transfer Agreement or UK Addendum

  • Another lawful transfer mechanism

9. Data retention

We retain personal data only for as long as reasonably necessary.

In general:

  • Order, payment, tax and accounting records are retained for legally required periods

  • Contract, consent and complaint records may be retained for applicable claim periods

  • Support messages are retained while needed to resolve and document an issue

  • Marketing data is retained until consent is withdrawn or the marketing activity ends

  • Minimal unsubscribe data may be retained to honour your request

  • Security and cookie information is retained for limited periods stated in cookie settings

Data may be retained longer where required by law, fraud prevention or legal proceedings.

10. Security

We use reasonable technical and organisational measures intended to protect personal data from unauthorised access, loss, alteration, disclosure or misuse.

No online system can be guaranteed to be completely secure.

You are responsible for protecting passwords, download links and account details.

11. Your rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Receive certain data in a portable format

  • Withdraw consent

  • Object to direct marketing

  • Opt out of certain sale, sharing or targeted advertising under applicable US state law

  • Complain to a competent data-protection authority

  • Exercise applicable rights without discrimination

Some rights are subject to legal exceptions. We may need to verify your identity before responding.

To exercise a right, email hi@bellahedo.com.

EU residents may complain to a competent EU supervisory authority, including the President of the Personal Data Protection Office in Poland.

UK residents may complain to the Information Commissioner’s Office.

Residents elsewhere may contact their competent privacy or consumer authority.

12. Children

The website and products are not directed to children under 16.

We do not knowingly collect personal data from children under 16 without legally valid parental or guardian authorisation where required.

13. Third-party links

Third-party websites and services have their own privacy practices.

We are not responsible for their independent privacy policies.

14. Changes

We may update this Privacy Policy to reflect changes in our services, providers, technology or legal obligations.

The updated effective date will appear at the beginning of the policy. Material changes may also be communicated where appropriate.

15. Contact

Email: hi@bellahedo.com
Website: bellahedo.com

Refund Policy and Digital Products Policy

Effective date: 31 July 2026

This policy applies to ebooks, guides, workbooks, templates, checklists, bundles, bonus materials, Digital roses and other digital purchases or features offered through bellahedo.com.

1. Immediate digital delivery

Digital products are delivered immediately after successful payment by email, download page, customer account or another method shown at checkout.

Where a statutory cancellation or withdrawal period applies, immediate delivery is provided after the customer:

  • Expressly requests and consents to supply beginning before that period ends

  • Acknowledges that the applicable change-of-mind right is lost when supply begins, to the extent permitted by law

Confirmation of the order, consent and acknowledgement may be sent by email or another durable medium.

2. Digital-product refunds

Except where mandatory law requires otherwise, digital-product purchases are final and non-refundable once immediate supply begins with valid consent and acknowledgement.

A refund is not provided because the customer:

  • Changed their mind

  • No longer wants or needs the product

  • Did not download, open, use or complete it

  • Failed to read the description or requirements

  • Expected a different personal, professional, financial or relationship result

  • Disagrees with the author’s opinions or approach

  • Lacks compatible software despite disclosed requirements

  • Entered an incorrect email address

  • Failed to check spam or junk folders

  • Deleted or failed to store the files

  • Shared the files or breached the personal-use licence

3. Digital roses

Digital roses are voluntary symbolic digital gifts given as an expression of appreciation to Bella Hedo.

They do not include a physical product, service, prize, redeemable cash value, ownership interest or guaranteed response.

Payments for Digital roses are processed immediately and are final and non-refundable.

A refund is not provided because the sender changed their mind or expected acknowledgement, contact, a product, a service or another benefit.

This does not limit mandatory rights concerning an unauthorised, duplicate or incorrectly processed payment.

4. When a remedy may be available

Mandatory consumer rights remain unaffected.

A remedy may be available where:

  • A purchased digital product was not delivered

  • Access cannot be restored because of a problem attributable to us

  • A file is corrupted or cannot be opened using the disclosed compatible software

  • Material files described as included are missing

  • The product materially differs from its description

  • The same transaction was charged more than once through a processing error

  • The digital content is otherwise defective or non-conforming under applicable law

  • A Digital roses payment was unauthorised, duplicated or incorrectly processed

Minor display, colour, layout or printing differences caused by devices, screens, software or printers do not by themselves make a product defective.

Typographical errors that do not materially affect use do not automatically create a refund right, although a corrected file may be supplied.

5. Reporting a problem

Email hi@bellahedo.com and include:

  • Full name

  • Purchase email

  • Order number

  • Product or transaction name

  • Clear description of the issue

  • Relevant screenshots or error messages

  • Requested remedy

Report problems promptly after discovering them.

6. Available remedies

Depending on the issue and applicable law, we may:

  • Resend the download link

  • Restore access

  • Provide technical instructions

  • Replace a corrupted or missing file

  • Correct or update the product

  • Provide a proportionate price reduction

  • Cancel the purchase and refund the payment where legally required

  • Correct or refund an unauthorised, duplicate or incorrectly processed Digital roses transaction where appropriate

Where permitted, we may first attempt to bring the digital product into conformity before another remedy applies.

Customers must reasonably cooperate with troubleshooting where the issue may relate to their device, browser, email provider or software.

7. Approved refunds

Approved refunds are normally returned through the original payment method.

Processing time depends on the payment provider and financial institution.

When a digital-product refund is issued:

  • Access may be withdrawn

  • The personal-use licence ends immediately

  • The customer must stop using the product

  • The customer must not copy, retain for continued use, share or distribute the files

8. Fraud and payment disputes

Suspected unauthorised transactions should be reported promptly to hi@bellahedo.com and to the relevant payment provider or financial institution.

We may investigate suspected fraud, payment abuse, unauthorised sharing or misuse of download links and may suspend access during the review.

Nothing in this policy prevents a customer from exercising lawful payment-dispute or mandatory consumer rights.

9. International rights

Nothing in this policy excludes, limits or waives rights that cannot lawfully be excluded.

Customers retain mandatory protections applicable in their country of residence.

10. Contact

Email: hi@bellahedo.com
Website: bellahedo.com